| The mportance of online presence |
| Thursday, 24 July 2008 | |||
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Broadview says it has re-designed its website to provide more product information, enable greater accessibility and functionality. The ‘highly engaging, visually rich’ website marks what the company calls a dramatic leap forward in terms of Broadview’s online customer experience. Ian Pratt, managing director at Broadview, said: “The internet has dramatically changed the retail landscape. Consumers are making the web a key part of the home furnishing buying process, particularly in the early stages when they are carrying out their research. The face of a retailer is no longer just the showroom but the website too. In the majority of cases, before a customer visits the showroom, they will visit the website, so an effective website holds the key to a good first impression. As a firm we continually look at ways to improve the service we provide to our customers and as a result we wanted to re-design and upgrade our website so it offers our customers a simple-to-use point of reference for all the information they need.”
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